Question 1

How far in advance should I contact AGOT?

Accepted Answer

Our concierge approach to moving is best utilized as early as possible in your decision to make a move. Partnering with realtors, senior communities, and families, we can assist with everything from readying your house for photos and showings to helping you set the calendar of move-related events and culminating with setting up your new home.

Question 2

How will I know what will fit in my new space?

Accepted Answer

Whenever possible, AGOT will visit your new space to measure in order to create a scaled floor plan. We then measure the furniture you'd like to move and start the process of arranging them on the scaled model. This helps set expectations for how the new space will look, allows us to identify any 'pinch points' in the floor plan and streamline the decision-making process.

Question 3

Do you handle moves into senior communities and care facilities?

Accepted Answer

Moves into senior communities are routine for AGOT. We partner with community administration to plan the move in advance. AGOT, whenever possible, will visit your new apartment ahead of the move to measure, understand where the moving truck must park and learn about community-specific policies and procedures.

Question 4

How will I know what to move with me and what to leave behind?

Accepted Answer

Through meaningful conversation, the floor plan, and an understanding of your move goals, AGOT Move Manager will advise you on furniture arrangements, quantities and safety considerations for your new space. All final decisions are the client's to make.

Question 5

Do you provide packing materials?

Accepted Answer

Yes. We stock and provide standard and specialty moving boxes and necessary supplies for your move. Our supplier is the same as the large movers, however our lower overhead allows us to provide the packing supplies at a lower cost to clients. Whenever possible we will supplement gently used boxes and paper for new supplies to help reduce project costs.

Question 6

Can family that lives out of state hire AGOT to assist their parent or loved one?

Accepted Answer

Yes. Families are allowed to sign, execute and pay for contracts on behalf of a parent or loved one. However, in accordance with NASMM (National Association of Senior and Specialty Move Managers) Ethics, all final decisions about the move are at the discretion of the person that is moving (client). Projects involving activated POAs, conservatorships and the like are managed in partnership and at the discretion of the legal authority.

Question 7

How do you handle senior moves that are headed to another state?

Accepted Answer

NASMM has a national network of certified move managers just like AGOT. We will help you identify, interview and hire a move manager in your new area to assist with the planning and to help unpack and set up your new space. AGOT works with local movers that are agents of national van lines with partnerships across the US and beyond. A representative from the local company will come on-site to quote your project and advise on insurance coverage and other considerations.

Question 8

Do you work with real estate agents and other professionals?

Accepted Answer

Yes. We will work alongside your real estate agent and any other contracted resource to ensure your move needs and calendar meet the overall goals of selling or buying property.

Question 9

How long does the move process take?

Accepted Answer

The time it takes to complete a move depends on many factors including how decisively decisions are made, the quantity of items that must be sorted through, the quantity of items to be packed, as well as the size of the home and overall accumulation.

Question 10

What do I do with out-of-date documents that I do not need anymore but have personal info on them?

Accepted Answer

AGOT provides secure shredding, free of charge, to our clients. We have locked shred bins at our office—like any bank or law firm. The truck comes to our office and shreds on site. You have better (and important) things to do with your time than sit at a small shredder for hours feeding 5 pages at a time.

Question 11

What happens with the items in my dresser drawers?

Accepted Answer

In most cases, soft items like clothing and linens, can stay in the drawers during transport. The loose change, buttons, small batteries, collar stays and earring backs found in the 'typical top drawer' are secured in paper for transport. In cases of oversized furniture, furniture made of heavy woods, or furniture found to have compromised integrity, the decision may be made to remove all drawers and/or items.

Question 12

What happens with my hanging clothes?

Accepted Answer

Whenever possible, hanging clothes are transported in wardrobe boxes. These are tall, thick boxes with a hanging bar across the top which allows clothing to hang rather than be folded and become wrinkled.

Question 13

Does AGOT manage estate sales?

Accepted Answer

AGOT does not manage estate sales. However, as a concierge move management firm, we have trusted estate sale partners to introduce to you. As with all resources, AGOT (if requested), will join any meeting or tours with third party resources. AGOT will also make sure time frames support the move calendar and overall project goals.

Question 14

What is the hardest part of move preparation?

Accepted Answer

While this is different for each project, some of the more common issues tend to be: current home accumulations don't allow enough free space for sorting, emotional attachments that inhibit decisive decision making, or cleanliness/safety concerns.

Question 15

Does AGOT offer post-move support?

Accepted Answer

Yes. You can rely on AGOT to support you in your new space after the move. Let us know what you need!

Question 16

Are you insured?

Accepted Answer

Yes. AGOT is fully bonded and insured.

Question 17

How do you know where to put my things in my new space?

Accepted Answer

Many clients trust AGOT to unpack and set up their new space in a thoughtful and meaningful way. Typically, since we pack your items, we are able to unpack and put them away to recreate what clients have been used to in their space for years. No two spaces are exactly the same, so AGOT will advise clients where important items may be different from what they are accustomed to. At client request, a meeting at the new space can be arranged to label cabinets, cupboards and closets prior to move day.

Question 18

What happens to all the packing materials used for my move?

Accepted Answer

AGOT will remove all packing materials, boxes, and paper on the day we unpack and set up your new space.

Question 19

How do I get items to loved ones out of state?

Accepted Answer

AGOT will coordinate and oversee shipping with partnerships of long-haul transporters for large items or large loads as well as specialty shippers for fragile items like glass and art, which allow you and your loved ones to transition cherished possessions safely.

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